WTS TRAVEL SERVICE ASSURANCE POLICY
You are deemed to have read, understood and accepted the following terms and conditions (collectively called the Service Assurance Policy).
Commitment to Service Quality Excellence
- We adopt a mind set of quality excellence and innovation so that our level of service to our customer will continually be enhanced.
- We provide reliable services that meet or exceed expectations of our customers
- We ensure that the services we provide are of satisfactory quality.
The company adopts fair and ethical business practices as well as accurate marketing communications at all times.
Reservation, Deposit and Full payment
- Reservations can be made by you anytime during business operating hours.
- A minimum deposit of 50% of the total tour fare or full fare on air component, whichever is higher, is required upon reservation.
- Payment of deposit does not constitute the confirmation of the tour.
- For Package Tours, full payment is required not less than 14 days prior to departure. If payment is not received 14 days or less prior to departure, the company reserves the right to forfeit both the deposit and cancel the reservation.
- For other tours, full payment is required upon confirmation.
Cancellation By The Customer
Unless otherwise stated in tour booking form, you may cancel your reservation in writing, at any time before the scheduled departure date, subject to payment of a cancellation fee to us, to be computed based on the table below. Please note that any change of departure date, traveler’s name (other than correction of typographical errors) or Tour is considered a cancellation and a cancellation fee will apply.
|Cancellation Notice||Cancellation||Refund Component|
|From the time of booking to: (% of total tour fare)|
|> 30 days prior to departure||25%||75%|
|22 to 29 days prior to departure||50%||50%|
|15 to 21 days prior to departure||75%||25%|
|14 days or less prior to departure||100%||0%|
For special fares offered in free & easy packages, a separate set of supplier terms and conditions will be provided at the point of booking.
For the products supplied by third party service providers, e.g. Trafalgar, Insight Vacations, Contiki Holidays, Cruise Lines, Club Med, Airlines, Bedsonline, etc, cancellation fee under the terms and conditions of the relevant third party service providers shall apply plus a handling fee of S$50 per service per person.
You will be notified of the amount of the cancellation fee payable as soon as possible following cancellation of the reservation. Should the deposit be insufficient to meet the cancellation fee, you must settle the shortfall within 3 days of such notification.
Notwithstanding the above, you may postpone or cancel a land-only portion of a reservation, should a travel advisory or travel notice to be issued by the Singapore Ministry of Foreign Affairs, advising against travel to one or more the destinations included in your tour during the proposed period of travel. In such instance, you may still be responsible for all cancellation fees imposed by the relevant third party service providers and we also reserve the rights to impose an administrative fee (to be determined in our reasonable discretion) for processing the cancellation.
In the case of unforeseen emergencies and/or medical reasons, the cancellation fee condition above may still apply.
Cancellation By The Company
Please note that the Company is acting as an agent for services rendered. Even after deposit or full payment has been made, all arrangements are still subject to final confirmation. If for some unforeseeable circumstances the arrangement cannot be finalized and the tour reservation has to be cancelled, the company will endeavour to notify the Customer at least 14 days before the scheduled departure date.
The Company also reserves the right to cancel any tour prior to departure for whatever reason including, but not limited to, insufficient number of participants.
For Package Tour, it is subjected to minimum group size (to be determined by us, in our absolute discretion) before the Package tour is confirmed. If the minimum group size is not achieved at least 14 days prior to the scheduled departure date for a Package tour, we shall be entitled to cancel all reservations for the Package Tour.
The Company may, if it so chooses, recommend alternative tours either of the same destinations or other tours, based on current tour fare. In the case of a free and easy tour, accommodation and all tour services are strictly upon request and subject to confirmation. Please note that surcharges may apply on a case by case basis and the customer will be advised accordingly. Should the Customer decide not to accept the alternatives, all refund will be made accordingly by the Company and without further obligations.
The Company shall also not be held liable for any contingent costs incurred by the Customer arising from the cancellation. Save as stated herein, the Company shall not be liable for any claims, losses, damages or costs sustained by the Customer.
Refund Policy on Used Portion of the Tour
No refund of exchange can be made for any unused portion of the tour.
Refund Policy – Payment Mode
For payments made in cash or NETS, cheque or bank transfer, refund will be made out in the form of cheque and will generally be processed within 2 to 4 weeks from the date of cancellation. For credit card payments, refund will be made via the respective credit card company and will generally be processed within 4 to 6 weeks from the date of cancellation. The refund process may take longer during peak seasons due to the increase in transaction volume. Please note that payments made out by cheque only for amounts exceeding S$10 and otherwise, it will be made in form of cash.
Amendment to Reservations and Amendment Fees
All amendments requests must be made in writing to avoid misunderstanding not less than 14 days prior to departure date and it is subject to availability and confirmation by the Company.
If the Company received any amendment shorter than 14 days, the cancellation charges will apply.
Any change to the identity of a traveler on the designated departure date or the tour type shall be deemed a cancellation of the reservation and cancellation charges will apply.
Subject to that, you may submit a written request for an amendment to the details of a reservation, such as rectification of typographical errors in a traveler’s name, changes of flight/coach itineraries and accommodation. We will endeavour to accommodate or facilitate your request but cannot assure you that it can be effected. In particular, you may not be able to make change on certain arrangement, such as the issue of special airfare tickets or promotional tour. When the change is possible, you shall be responsible for all additional charges and administrative fees that may be incurred to effect the change. We will endeavour to confirm the status of any request for an amendment within 14 days of receiving the written request.
The Company reserves the right to charge an amendment fee of S$50 per person for each amendment requested by the Customer.
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Purposes of Processing
WTS Travel collects and processes information about customers and visitors to its website to conduct its business, to inform and make available products and services that may be of interest to you and for the development of web statistics. The information you provide will be used to contact you when necessary, e.g. to notify you about functionality changes to the website and to offer services that you may find helpful. For insurance purchases, the information you provide will be shared with the insurer for processing purposes.
Other than the above, we will not disclose your personal information without your consent unless it is either authorised or required by law, necessary to prevent a threat to life or health, reasonably necessary to enforce legal regulations, or necessary to investigate suspected unlawful activity.
WTS Travel does not seek to collect sensitive personal data (such as data revealing political opinions, religious beliefs or data concerning personal life) through this site. If WTS Travel does seek to collect such data, your prior consent hereto will be asked. Please note that by providing WTS Travel with unsolicited sensitive personal data you consent to our using those data as described above.
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WTS Travel reserves the right to modify sections of this Privacy Statement at any time. Please check this statement from time to time for any changes.